Refund & Return Policy

Last Updated: June 2026

At HVAC Parts & Equipment Depot, customer satisfaction is important to us. This Refund & Return Policy explains how returns, exchanges, and refunds are handled for purchases made through TopHVACParts.com.

Return Eligibility

We accept returns within 30 days of delivery.

To qualify for a return:

• The item must be unused, uninstalled, and in its original condition.
• The item must be returned in its original packaging.
• Model numbers and serial numbers must match the original purchase records.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return or refund:

• Installed or used parts.
• Products showing signs of installation, modification, or damage caused after delivery.
• Items missing original packaging.
• Sale or clearance items.
• Special-order or custom-order products.
• Returns requested more than 30 days after delivery.

Restocking Fee

Approved returns may be subject to a 20% restocking fee.

The restocking fee will be deducted from the refund amount after the returned item has been inspected and approved.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email: support@tophvacparts.com
Phone: (214) 734-5222

We may request photographs and additional information to help process your claim.

If the claim is approved, we will provide a replacement, exchange, or refund at no additional cost to you.

Exchanges

We replace items only if they are defective, damaged upon arrival, or incorrectly shipped.

To request an exchange, contact us at:

support@tophvacparts.com

Refund Process

Once your return is received and inspected, we will notify you by email regarding approval or rejection of your refund request.

If approved:

• Refunds will be issued to the original payment method.
• Processing typically takes 7–14 business days after approval.
• Your financial institution may require additional time before the refund appears in your account.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of:

• Our shipping error,
• A defective product,
• A damaged product received upon delivery.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items.

Return Address

HVAC Parts & Equipment Depot
1135 E Plano Parkway, Suite 8
Plano, TX 75074
United States

Professional Installation Notice

Many HVAC products require installation by a licensed HVAC professional.

HVAC Parts & Equipment Depot is not responsible for damages resulting from improper installation, misuse, unauthorized modifications, or failure to follow manufacturer instructions.

Special Orders

Special-order products must be picked up within 30 days of purchase unless other arrangements have been approved.

Unclaimed special-order products may be returned to the manufacturer and may be subject to applicable restocking fees.

Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact us:

HVAC Parts & Equipment Depot

Phone: (214) 734-5222
Email: support@tophvacparts.com