Terms & Conditions

Last Updated: June 2026

Welcome to TopHVACParts.com. These Terms & Conditions govern your use of our website and the purchase of products from TopHVACParts.com. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. Company Information

TopHVACParts.com is operated by HVAC Parts and Equipment Depot.

Business Address:
1135 E Plano Pkwy, Suite 8
Plano, TX 75074

Phone: (214) 734-5222

Email: support@tophvacparts.com

2. Product Information

We strive to ensure that all product descriptions, specifications, pricing, and availability information are accurate. However, errors may occur.

We reserve the right to:

• Correct pricing errors
• Modify product information
• Limit quantities
• Cancel orders affected by inaccuracies

Product images are provided for reference and may differ from actual products.

3. HVAC Equipment Compatibility

Customers are responsible for verifying product compatibility before purchase.

Many HVAC parts are model-specific and may require professional installation.

TopHVACParts.com is not responsible for:

• Incorrect part selection
• Improper installation
• Damage resulting from misuse
• Labor costs associated with installation or removal

If you are unsure about compatibility, please contact our support team before placing an order.

4. Professional Installation Recommendation

Certain HVAC products, electrical components, gas-related equipment, refrigerant components, and technical parts should be installed by qualified HVAC professionals.

Failure to follow manufacturer instructions may result in equipment damage, personal injury, or voided warranties.

5. Orders and Payment

All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse service
• Cancel suspicious orders
• Cancel orders due to inventory shortages
• Request additional verification before shipment

Prices are displayed in U.S. Dollars (USD).

Applicable sales taxes and shipping charges are calculated during checkout.

6. Order Cancellations

Orders may be canceled before shipment.

Once an order has shipped, cancellation is no longer possible and the order will be subject to our Return Policy.

Special-order items, custom products, and non-stock products may not be eligible for cancellation.

7. Shipping Policy

Shipping times displayed on the website are estimates and are not guaranteed.

Delivery delays caused by:

• Carriers
• Weather events
• Supply chain disruptions
• Manufacturer backorders

are outside our control.

Risk of loss transfers to the customer upon delivery by the carrier.

For complete details, please review our Shipping Policy.

8. Returns and Refunds

Returns are governed by our Refund Policy.

Return eligibility may vary depending on:

• Product condition
• Product category
• Manufacturer restrictions
• Special-order status

Returned items must generally be:

• Unused
• In original packaging
• Accompanied by proof of purchase

Return authorization may be required before products are returned.

9. Manufacturer Warranties

Most products sold on TopHVACParts.com are covered by the original manufacturer's warranty, if applicable.

Warranty coverage, duration, and limitations are determined solely by the manufacturer.

TopHVACParts.com does not provide additional warranties unless explicitly stated.

Customers may be required to provide:

• Proof of purchase
• Serial numbers
• Product photographs
• Diagnostic information

when submitting warranty claims.

10. Limitation of Liability

To the fullest extent permitted by law, TopHVACParts.com shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Lost profits
• Loss of business
• Labor charges
• Installation costs
• Downtime resulting from equipment failure

Our maximum liability shall not exceed the amount paid for the product purchased.

11. Disclaimer of Warranties

Except as expressly provided by the manufacturer, products are provided "as is" and "as available."

TopHVACParts.com disclaims all implied warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement

to the extent permitted by applicable law.

12. Intellectual Property

All website content, including:

• Logos
• Text
• Graphics
• Images
• Product data
• Website design

is the property of TopHVACParts.com or its licensors and may not be copied or reproduced without written permission.

13. Prohibited Use

You agree not to:

• Use the website for unlawful purposes
• Attempt unauthorized access to systems
• Interfere with website operation
• Submit fraudulent orders
• Misrepresent your identity

14. Privacy

Your use of the website is also governed by our Privacy Policy.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the State of Texas, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved in courts located in Collin County, Texas.

16. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page with a revised effective date.

17. Contact Information

If you have questions regarding these Terms & Conditions, please contact:

TopHVACParts.com
1135 E Plano Pkwy, Suite 8
Plano, TX 75074

Phone: (214) 734-5222

Email: support@tophvacparts.com