Privacy Policy

Privacy Policy

Last Updated: June 2026

TopHVACParts.com ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using TopHVACParts.com, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Company name
  • Payment information
  • Product inquiries
  • Customer service communications

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring website
  • Pages viewed
  • Time spent on pages
  • Website interactions

This information helps us improve website functionality and customer experience.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Respond to inquiries
  • Communicate order updates
  • Improve website performance
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional communications (where permitted)

Payment Information

Payments are processed through secure third-party payment providers.

TopHVACParts.com does not store complete credit card numbers on our servers.

Payment information is handled according to the security standards of our payment processors.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain shopping cart functionality
  • Remember customer preferences
  • Analyze website traffic
  • Improve website performance
  • Deliver relevant advertising

Customers can manage cookie settings through their browser preferences.

Disabling cookies may affect certain website features.

Advertising and Analytics

We may use third-party services such as:

  • Google Analytics
  • Google Ads
  • Microsoft Advertising (Bing)
  • Meta (Facebook and Instagram)
  • Shopify Analytics

These services may collect information regarding website usage and interactions.

You can learn more about Google's privacy practices at:

https://policies.google.com/privacy

You can opt out of Google Analytics by visiting:

https://tools.google.com/dlpage/gaoptout

How We Share Information

We do not sell personal information to third parties.

We may share information with trusted service providers necessary to operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Analytics providers
  • Marketing service providers
  • Fraud prevention services

These providers may access information only as necessary to perform services on our behalf.

Order Fulfillment and Shipping

To fulfill orders, we may share customer information with:

  • Shipping carriers
  • Manufacturers (when required for warranty support)
  • Authorized distributors
  • Logistics providers

Only information necessary to complete services will be shared.

Data Security

We implement commercially reasonable safeguards designed to protect personal information.

Security measures may include:

  • SSL encryption
  • Secure payment processing
  • Access controls
  • Monitoring and fraud prevention tools

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Retention of Information

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of certain information
  • Opting out of marketing communications

To exercise these rights, please contact us using the information below.

Email Marketing

If you subscribe to our mailing list, we may send promotional emails regarding products, offers, and updates.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

Transactional emails related to orders may still be sent after unsubscribing from marketing communications.

Children's Privacy

TopHVACParts.com is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of third-party websites.

Customers should review the privacy policies of those websites independently.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated effective date.

Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

TopHVACParts.com
Operated by HVAC Parts and Equipment Depot

1135 E Plano Pkwy, Suite 8
Plano, TX 75074

Phone: (214) 734-5222

Email: support@tophvacparts.com

Business Hours:
Monday – Friday
8:00 AM – 5:00 PM Central Time