Warranty
Warranty Policy
Last Updated: June 2026
At TopHVACParts.com, we stand behind the quality of the products we sell. Many products offered on our website are covered by manufacturer warranties. Please review the information below regarding warranty coverage and claims.
Manufacturer Warranty Coverage
Most products sold by TopHVACParts.com are covered by the original manufacturer's warranty, if applicable.
Warranty coverage, duration, eligibility requirements, and limitations are determined solely by the manufacturer and may vary by product.
OEM Parts Warranty Notice: Warranty coverage may be affected if parts are installed by unlicensed individuals, improperly installed, or used in applications not approved by the equipment manufacturer.
Customers should review product documentation and manufacturer warranty information for specific coverage details.
Warranty Registration
Some manufacturers require product registration to activate or maintain warranty coverage.
Customers are responsible for completing any required warranty registration and retaining proof of purchase.
Failure to register a product when required may affect warranty eligibility.
Proof of Purchase
A valid proof of purchase from TopHVACParts.com may be required to process a warranty claim.
Acceptable proof of purchase includes:
- Order confirmation
- Invoice
- Sales receipt
Customers should retain purchase records for future warranty support.
Warranty Claims Process
If you believe a product is defective and covered under warranty, please contact us before returning any item.
To initiate a warranty claim, please provide:
- Order number
- Product model number
- Serial number (if applicable)
- Description of the issue
- Photographs of the product
- Diagnostic information (if requested)
Our support team will assist with claim processing and coordinate with the manufacturer when necessary.
Professional Diagnosis Requirement
Certain HVAC components may require diagnosis by a licensed HVAC technician.
Manufacturers may require documentation of professional diagnosis before approving a warranty claim.
Customers are responsible for any diagnostic, service, or labor charges associated with troubleshooting warranty-related issues.
Warranty Limitations
Manufacturer warranties generally cover defects in materials and workmanship under normal use.
Warranty coverage typically does not apply to:
- Improper installation
- Incorrect wiring
- Improper maintenance
- Product misuse
- Abuse or neglect
- Unauthorized repairs or modifications
- Environmental damage
- Power surges
- Acts of nature
- Normal wear and tear
Coverage is subject to the manufacturer's specific warranty terms.
Labor Costs Not Covered
Unless specifically stated by the manufacturer, warranty coverage does not include:
- Installation costs
- Removal costs
- Service calls
- Diagnostic fees
- Labor charges
- Refrigerant costs
- Shipping expenses
Customers are responsible for these expenses unless otherwise provided by the manufacturer.
Replacement Parts and Warranty Periods
Replacement products or parts supplied under warranty may be:
- New
- Remanufactured
- Refurbished
- Equivalent replacement units
as determined by the manufacturer.
Warranty coverage for replacement products is governed by the manufacturer's warranty policy.
Shipping for Warranty Claims
Customers may be responsible for shipping products to manufacturers, service centers, or authorized warranty facilities.
Return shipping arrangements and responsibilities are determined by the manufacturer and applicable warranty terms.
Warranty Disclaimer
TopHVACParts.com does not independently provide warranties beyond those expressly offered by the manufacturer unless specifically stated on the product page.
Except as required by law, all products are sold subject to the manufacturer's warranty terms and conditions.
Limitation of Liability
To the fullest extent permitted by law, TopHVACParts.com shall not be liable for:
- Indirect damages
- Consequential damages
- Lost profits
- Business interruption
- Property damage
- Personal injury
- Labor expenses
- Equipment downtime
arising from the use, installation, or failure of any product.
Our total liability shall not exceed the purchase price paid for the product.
Assistance with Warranty Claims
While warranty decisions are made by manufacturers, TopHVACParts.com will make reasonable efforts to assist customers with the warranty claim process and communication with manufacturers when possible.
Contact Us
For warranty assistance, please contact:
TopHVACParts.com
1135 E Plano Pkwy, Suite 8
Plano, TX 75074
Phone: (214) 734-5222
Email: support@tophvacparts.com
Business Hours:
Monday – Friday
8:00 AM – 5:00 PM Central Time