Warranty Coverage
RETURNS ALLOWED WTHIN 30 DAYS WITH RESTOCKING FEE OF 10%
- New and unused stock products in original packaging
- Product with concealed damage (due to shipping and handling please notify HVAC Depot with in 10 days of receipt)
RETURNS WITH A RESTOCKING FEE
- Stock product over 60 days but less then 90 days will be 25%
- Stock without original box packing (Subject to inspection) 50%
How Do I Register My Warranty
In most cases a licensed professional must have either fully installed or inspected your equipment before and including turning on the product(s) during initial start-up. After the initial start-up has been completed the professional will provide you with a dated installation invoice detailing the model(s) and applicable serial number(s) of the equipment.
Some manufacturers also require registration with them of the product(s) installed within the first 30-60 days from installation / initial start-up to validate and receive the product(s) full warranty coverage. Restrictions due apply, see manufacturers documentation shipped along with the product(s) or refer to applicable manufacturer’s website for an up-to-date warranty terms. Warranty validation is solely dependent on the manufacturer’s requirements for the product(s) purchased and make sure you review and are familiar with the terms, language, and/or requirements for any applicable manufacturer’s warranty.
How We Provide Warranty Parts
We provide warranty replacement parts for any units that have been purchased through our site and units that are still under warranty. In many cases, the failed part must be returned to us for the warranty. In cases such as this we may request that you purchase the new part and will receive a refund on that charge once we receive the original part back. Any expedited shipping will be an extra charge.
We reserve the right to reject any warranty claim for a replacement part(s) and/or repairs if all or any of the required documentation is not provided at the time of filing a claim.
If any product purchased from tophvacparts.com should result in failure upon installation or not operate after installation, we are only responsible for supplying the part(s) warranted by the manufacturer. We do not provide any warranty above and beyond the manufacturer’s warranty as to parts.
Start Up Warranty
We offer 1 year warranty from HVAC Parts to ensure unit is installed correctly When purchased and installed by an HVAC Depot Parts and Equipment Employee. Contact us with question or comments.
Contact Support
hvacpartsstore@gmail.com
HVAC Parts & Equipment Depot LLC
1135 E Plano Parkway Suite 8
Plano Tx 75074
214-734-5222
